Branch Manager

1st Southwest Bank
February 27, 2023
Durango, Colorado
Job Type


This position is responsible for the day-to-day management of the branch retail department to ensure quality customer service is provided in a professional and courteous manner and in accordance with bank and regulatory policies and procedures. This position is also responsible for promoting the branch facility in the community with emphasis on building the deposit base and cross selling other bank products and services to expand customer relationships.

ESSENTIAL FUNCTIONS: Employees are held accountable for all duties of the job.
• Carries out supervisory responsibilities in accordance with the bank’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, training employees, planning, scheduling, assigning and directing work, appraising performance, rewarding and disciplining, resolving problems, and communicating necessary information on an ongoing basis.
• Insures that the Branch is compliant with FSWB Security Program and have the availability to respond to after hour calls which may include but is not limited to ATM Maintenance, Security System Alarms, or any other emergency situation, etc.
• Overseeing daily branch sales and service efforts and ensuring achievement of branch sales and service goals.
• Provides administrative support to other retail and lending staff to meet the needs of the customer and assist in the sales efforts of the facility.
• Responds to customer demands, handles customer complaints and ensures customers satisfaction to maintain a positive public image.
• Encourages individual growth of employees by development of skills and expertise through personal involvement and example.
• Makes sales calls to existing and prospective customers to increase business and ensure customer retention.
• Maintains daily logs for vault, mail, night deposit, open/close branch, etc.
• Enforces and adheres to compliance, security, and bank regulations. Complies with and supports bank policies, procedures and goals.
• Assisting in and approving customer service and teller transactions as needed.
• Performs ongoing training, including compliance and banking regulations, as well as keeping informed of any changes to the regulations.
• Participates in community and business functions/groups to ensure a positive image for the bank within their market place.
• Actively makes referrals to other departments.
• Executes all teller functions as needed.
• Performs Personal Banker functions as needed.
• Opens and closes the Branch when required.
• Involved in community activities as needed.
BSA Requirements:
It is the responsibility of all employees to make all reasonable efforts to identify suspicious cash activity which may be associated with customer attempts to avoid the reporting requirements of the BSA or government or federal tax reporting, as well as potential money laundering resulting from criminal / illegal activities. All suspicious activity, regardless of the amount involved in the transaction, must be reported to a supervisor or Branch Manager for further investigation and possible reporting by the Bank Secrecy Officer to the Financial Crimes Enforcement Network (FinCEN).
No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been reported.
Each employee of the bank shall be required to complete Bank Secrecy Act / Suspicious Activity training periodically which is commensurate with the duties of their position.

• Minimum 5 years of directly related banking (Teller, Personal Banker, etc.), including supervisory experience.
• Or Bachelor’s Degree in Business Administration, Finance or a related field and three years directly related banking, including supervisory experience.
• Computer skills required.
• Pleasant disposition which gives a positive image of the bank to customers and prospects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Regularly required to talk or hear; frequently required to use hands or fingers, handle or feel objects tools or controls. Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Depending on location and time of year, extreme high and low temperatures within the building will be experienced.

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