Responsible for supervising help desk support and desktop support services. Coordinates on-going training efforts for customer service delivery and support of end user computing. Analyzes and documents customer problems and solutions as a resource for technical and non-technical management. Communicates operating plans and quality issues to management to improve the quality of support and service delivery processes of end user computing across the organization.
Bachelor’s degree in Computer Science or closely related field and five years’ current experience in computer / customer support required; OR an Associate’s degree in Computer Science or closely related field and seven years’ current experience in computer / customer support required; OR a High School Diploma or equivalent and nine years’ current experience in computer / customer support required. Experience in managing Desktop Support personnel, Helpdesk personnel and customer expectations. Must have supervisory experience in an IT environment. Must have experience in successfully deploying Desktops to a large organization. Must have knowledge of common Windows Operating Systems. Must have strong computer-based data management and analysis skills. Must possess strong troubleshooting skills and ability to work independently. Must be willing to assist others, learn new skills, and participate in a productive team-oriented environment. Must have valid driver’s license for state of residency and be insurable under the Southern Ute Shared Services vehicle insurance policy. Must qualify for Southern Ute Gaming License, Criminal Justice Information Systems (CJIS) background check and certification, Health Information Portability and Accountability Act (HIPAA) certification and any other licenses or certifications required or requested by Southern Ute Shared Services. Must pass a pre-employment drug test and criminal history background check.
Position closes at 5:00 pm Mountain Standard Time on February 22, 2019
Please apply online at: https://careers.southernute.com/suss